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Our Return And Refund Policy
If you think there is a problem with the product you purchased, please kindly fill out the "return" section on our home page in detail.
Within 15 calendar days from the delivery of your package you may request to return your order. All items will be inspected upon return so you must return the products to us in original packaging in perfect condition. It is not possible to return the specially produced products for you.
Return products should be stored under proper conditions. The products shall not have been used or washed. The products should be carefully packed and needs to have the receipt or proof of purchase. The goods are in your responsibility until they reach us, so make sure it’s packed up properly and not get damaged on the way. Any shipping charges as well as return handling cost that may occur when returning the products are the customer’s responsibility. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refundPlease note that shipping, additional duties, taxes or any additional charge you may have had will not be refunded by us.
When we receive the returned products we will do the necessary inspection and inform you immediately about the product. If your refund is approved, your credit card or payment method will be refunded. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
If you have any questions on about to return your item to us, firstname.lastname@example.org
Please send any questions about wholesale service to email@example.com.
We have physical wholeseller giftshop in Turkey since 1960.
We have wholesale service for importers, retailers, resellers, restauranst, dropshippers...
We can have special discounts wholesale discounts on LIST prices depending on product categories and order volume.
The first order must be at least 25 pcs of TOTAL collection to be considered as a wholesale.
Shipping expenses will be added on order cost.
Customs, import duties and other taxes will not be added on order cost. They will be paid by the customer when shipment arrives to the country of delivery.
Shipping costs and arrival time can vary depending on country.
We will consider it is a firm order when we get the full payment
The forms of payments that we accept are:
1. Major Credit Cards
2. Western Union
3. Wire transfer
4. Cash payment